Inside Sales Telephone Account Manager B2B - Job - Dublin ...

Reference No.	HT 162306?
Last Updated	13th Dec 12?
Location	Ireland, Dublin?
Job Type	Permanent
Qualifications Required	Inside Sales Telephone Account Manager B2B
Skills Required	Account Management, Relationship Management, Sales, Upselling, Customer Service

Inside Sales Telephone Account Manager B2B - Job - Dublin

A major telecommunications company in Dublin is hiring an Account Manager B2B
Role Purpose:

The Telephone Account Manager (TAM) will be office-based, dealing with customers over the phone. The position has a target based on up selling a suite of our client's products and services to existing our client's customers. The role also carries a target on minimising churn. Account Managers will be tasked with minimising churn by developing relationships and loyalty to our client within their account base. The role also carries a customer satisfaction, team retention and complaint management target.

Main Duties & Responsibilities

Meet and exceed key account management targets
Up sell and cross sell suite of our client's products and services to existing customer base
Recognise, evaluate and capitalise on potential opportunities for additional business within accounts
Identify, qualify and quantify potential threats to your accounts. Recommend and implement action plans
Work closely with the TAM Team e.g. on issue escalation, ensure customer problems are tracked, resolved and followed-up
Take ownership of your customer's issues or needs to ensure that all aspects are resolved and/or seen through to completion
Use ideas and solutions to meet customer needs ensuring that their expressed and underlying needs are satisfied
Outside of own customers, provide front-line telephone support to the general base of business authorised contacts
Understand and utilise all processes and systems.
Understand and keep up to date on the latest wireless technology developments and technical issues affecting your accounts

Skills & Experience

Minimum 3 years B2B sales or B2B customer account management experience
Proven track record of meeting and exceeding targets in dealing with business customers either in sales or account management roles
Passionate about delivering customer experience above and beyond customer expectations
Excellent influencing and negotiation skills
Highly organised with a strong attention to detail
Excellent problem solving skills

Personal Attributes
Results based with a focus on customers
Excellent communication and interpersonal skills
Problem Solving skills
Strong planning and organisational skills
Ability to work on own initiative
Self starter

For immediate interview please email CV to ashlingh@headhunt.ie

? Apply For This Position

Source: http://www.headhunt.ie/inside_sales_telephone_account_manager_b2b___job___dublin_ireland_dublin-6367_job.htm

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